Certified Salesforce Administrator with 8+ years building scalable CRM solutions across nonprofit, healthcare, education, and corporate sectors. I configure, automate, and optimize — so your team actually uses Salesforce.
Salesforce Certified Administrator
Certified 2021 · Charlotte, NC · Remote AvailableEvery engagement is tailored. Whether you need a full CRM build, a targeted automation, or ongoing admin support — I meet you where you are.
End-to-end org management — user setup, permission sets, profiles, validation rules, page layouts, and change management. Your org, clean and optimized.
Replace manual work with intelligent automation. Record-triggered flows, scheduled flows, and screen flows that streamline onboarding, follow-ups, and reporting.
Turn raw Salesforce data into executive-ready insights. Custom reports, KPI dashboards, and SOQL-backed analytics that surface what actually matters.
Stand up a new Salesforce org or onboard your team to an existing one. Requirements gathering, configuration, training, and hypercare support included.
Move your data in safely. I handle data imports, deduplication, mapping, and post-migration validation — minimizing disruption and data loss risk.
Move changes from sandbox to production safely with change sets. I test, document, and deploy with minimal downtime and full rollback planning.
Specialized experience configuring Salesforce for nonprofits via HandsOn Connect — volunteer tracking, donor pipelines, fund management, and lifecycle automation.
Broken flows, misbehaving automation, SOQL errors, Apex issues — I diagnose and resolve complex platform problems fast so your team stays productive.
Not ready for a full-time hire? Retain me on a flexible schedule — hours per week, monthly retainer, or project milestones. Expert coverage without the overhead.
Customer satisfaction score maintained across hundreds of Salesforce org implementations
Increase in customer retention achieved through improved onboarding workflows and automation
Improvement in customer satisfaction within just 6 months via service process redesign
Deep cross-sector experience means I understand your workflows, compliance needs, and the unique way your team uses Salesforce.
We talk through your Salesforce goals, current pain points, and what a successful engagement looks like.
I send a clear, itemized proposal — deliverables, timeline, and rate. No hidden fees or scope creep surprises.
I get to work in your sandbox first, keeping you updated at every milestone before pushing to production.
Full documentation, team training, and a defined support window. You're never left with a black box.
Available for short-term projects, long-term contracts, and fractional admin engagements. I work fully remote and am open to clients across all time zones.
Location
Charlotte, NC — Remote Available NationwideCertification
Salesforce Certified Administrator (2021)